17 Jul 2024
There’s a lot of chatter about AI in the insurance industry and its potential to have a huge impact on how insurance companies operate and the experience they provide for end customers. But AI is set to be a years-long transition. So where do companies start right now? According to a recent EY survey, 99% of insurance players are already investing...
17 Jun 2024
No matter what business you’re in, you’re constantly grappling with questions surrounding growth: how can I generate more revenue? How can I drive customer behaviour to create more value? How can I better engage with my customers and build a closer relationship with them? The list goes on and on. Tackling these challenges might look different from...
15 May 2024
All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech and building a great digital customer acquisition experience without investing in customer lifecycle management (aka customer care) – and even less i...
18 Apr 2024
Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – with some branches receiving much better feedback than others. With insurtechs on the other hand, providing a unified customer experience across bord...