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I work in financial services, typically quantitative technology applications. A recent employer of mine was an imagery company, providing satellite and drone-sourced data into finance and insurance. I...
The reputation of any financial services organisation rests squarely on trust, security and professional integrity. Breaches of any of these profoundly damages the belief of markets, investors and cus...
In retail banking, a bank only has one customer (or two) per account. In the corporate scenario however, there are so many more stakeholders for each account which makes service excellence far more co...
Artificial intelligence has been around for quite a while now, and it’s already made a strong impact on many sectors. It should be no surprise that customer service has been one of the most affected o...