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Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on.
https://www.dropbox.com/s/8ikan8rh1h2h9v1/Bo%20Harald.mp4?dl=0
You can’t successfully become a data led organisation without the right leadership. A recent study, conducted by Forrester in collaboration with Atos, found that the adoption of data analytics is alr...
Banks across the globe are investing big dollars into Intelligent Bots. HSBC has recently announced a low-cost online investment service that uses algorithms to match customers to an investment portfo...
A question we find ourselves asking is how can we deliver on customer experience in a digital payments era? This blog looks to discover that answer! Scalability, availability, and reliability - these ...
Last month the finance ministry announced that Britons could save hundreds of millions a year as credit and debit card fees added to payments will be axed from January 2018. The total value of surchar...
In Part One I wrote about the problem with the UK banking model and why it undermines the UK economy. In summary, banks need to lend to make their current account model work; this helps a lot of peopl...
So, imagine you are CEO of a major British bank. You’ve got a problem to wrestle to the ground. Who do you really want to have as your customers? It’s not as easy as saying “anyone”, (which is the
Industries of the future would come out of amalgamation of current industries, which were essentially built in Analog world. All success stories of Digital world have been about re-imagining of the cu...
“I want to create a lender that people don't hate” said Denise Kingsmill, the chair of the board at U.K. challenger bank Monzo. Now there’s a pithy declaration that speaks volumes about the state of ...
Have you heard the news? In an ongoing attempt to fight back against those wishing to do financial harm to their customers, Mastercard is beginning a trial of a card which has a chip, along with a fin...
When the SEC, last month, announced the proposal from Winklevoss Bitcoin Trust was declined, they made a clear statement to the cryptocurrency community: more security is needed. In their terms, they ...
The terms Digital / Paperless / Straight thruough processing / seamless customer experience etc have been around for quite sometime. As customers we have begun to assume and expect it now all the time...