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Andrew Stevens

Why banks need better communications during the cost-of-living crisis

A recent story revealed that thousands of bank customers are at risk of losing out on cash after being told to “call NOW or miss the best rates”. While lenders are generally expected to pass on any i...

18 Aug 2022
Customer Service 2015-2019-2025
Andrew Stevens

'Which?' raises the alarm: 'Digital-only' banks could exclude older customers

High street banks were in the headlines once again this week, this time with consumer group Which? reacting to the recent spate of branch closures. With high-street banks now closing at a rate of 54 ...

29 Apr 2022
Digital Banking Trends
Andrew Stevens

HMRC Warning on Scams is Only Half the Problem

This week, we heard the news that HMRC is warning Self Assessment customers to be on their guard after more than 570,000 scams were reported to HMRC last year. The news comes as a wake-up call for th...

18 Mar 2022
Exposing Financial Crime
Andrew Stevens

Bridging the gap: Rising Post Office use shows continued consumer appetite for in-person banking

UK institution the Post Office recently announced its branches handled a record £3.1 billion in cash deposits and withdrawals in December 2021, which is a 25% increase on last year’s number. The news...

17 Jan 2022
Customer Service 2015-2019-2025

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