Hamish Monk

Reporter at Finextra

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Bio Hamish is a fintech reporter, working across news, opinion pieces and commercial. Career History Before joining Finextra, Hamish was Senior Account Manager within the financial services division of PR agency, Finn Partners - working across CIB, GTB and sustainable finance, for clients such as Deutsche Bank, UniCredit and S&P Global Ratings. Hamish has an MA in Journalism from Falmouth University

Long reads

Understanding consumer duty

23 Jul 2024

With the UK’s Consumer Duty standard due to come into force this month, it is time for a recap on its objectives, how it is working to improve consumer protection for financial firms, and what can be expected from the annual board attestation on 31 July 2024. Good outcomes for customers Announced by the Financial Conduct Authority (FCA) in 2021 an...

PSD3 use cases

16 Jul 2024

In 2026 the existing second Payment Services Directive (PSD2) will formally be replaced by two new pieces of legislation: the first Payment Services Regulation (PSR1) and PSD3. The European Commission’s aim is to boost payments security and level the playing field between banks and payment initiators (PIs). With the transition period well underwa...

How to use AI to provide personalised services

09 Jul 2024

Today’s discourse on the nature, consequences and regulation of artificial intelligence (AI) can often obfuscate the technology’s immediate, on-the-ground applications. In this article, Finextra considers 5 distinct ways in which AI may be used by financial institutions to better serve their customers. Five use cases The proverbial secret sauce in...

How to prevent a cyber-attack

02 Jul 2024

In June, Russian ransomware-as-a-service gang, Qilin, stole data covering 300 million NHS patient interactions – and demanded an alleged £40 million for its return. The leak meant that two of the health service’s biggest trusts, King’s College hospital and Guy’s & St Thomas’, “had to cancel 1,134 planned operations, including cancer and trans...

See all Hamish's long reads